Please read these Terms and Conditions carefully as they will form a contract between us and you. Your acceptance of which is agreed from the moment you sign our Hosting Agreement, Website Design Agreement, Website development Agreement, SEO Agreement, Or Support Agreement.
We have tried to keep these Terms and Conditions brief, easy to understand, and as Straight forward as possible. If you have any questions, however, please do not hesitate to Contact us.
Terminology:
You (‘The Client’)
Us (Red Camel IT Solutions, and hereinafter referred to as ‘the Company’)
The Project the body of work that is being undertaken, normally consisting of several
Connected parts, such as consultation, Graphic design, Website Design, website development, SEO
and/or hosting.
What do both parties agree to?
- The Client agrees to:
- Provide the Company, within a reasonable timescale, everything that is requested from You to complete the Project including Text, images, and other information.
ii. Provide the Company with text and images in the format as stated below (see Photographs and images)
iii. Review the Company’s work, provide feedback, and signoff Approval in a Timely Manner.
iv. Make every effort to adhere to all agreed deadlines.
v. Adhere to the payment schedule laid out on our prices page or agreed separately for bespoke work.
vi. Advise, in advance, of any confidential information to be presented by email, written, or verbally, between both parties. Also, for this to be marked as ‘confidential’ in the Subject of the email, or clearly on any written documents.
vii. Provide a minimum of one month’s notice in writing, or by email should you wish to cancel any contract. - The Company agrees to:
- Carry out services in a professional and timely manner.
ii. Make every effort to adhere to any deadlines agreed between us and you.
iii. Make a reasonable number of revisions to the design, layout, colors’ etc, until you are satisfied with the design concept or such time as both parties feel an agreement is likely to be reached but no more than 1 major revisions. Additional revisions or design Work outside the scope of the project will be charged separately.
iv. Endeavour to complete requested website revisions or updates within 48 hours, Wherever possible. Revision entitlement per month is dependent on your support Package – out on our prices page
v. Maintain up to date skills and knowledge through regular training and research.
vi. Contact you before the end of the first 12 month period, to discuss the various options open to you for continuing website maintenance and support and/or hosting.
iii. Online payments
All payments of Red Camel IT Solutions invoices using the online payment facilities are subject to the following conditions.
1. When you complete the online payment form, funds will be deducted from your cards, Debitcard account in the selected currency.
2. Due to the way transactions are processed by the external banking sites, there may be delays of
1-3 days in updating your payment in Red Camel IT Solutions records.
3. Payments are deposited to the Red Camel IT Solutions bank account.
4. Online payments are secure:
i. Payments will be processed directly by the Payment Gateway.
ii. Credit card numbers are protected with a high level of encryption.
iii. Red Camel IT Solutions does not have access to your credit card details.
5. Confirmation:
i. If successful, we will confirm that your payment was completed.
- Cancellation & Refund Policy.
- Note*: There will not be any refund will be given to the client in case of any cancellation of the services.
- Delivery timeline
The standard delivery for any services is as per the agreed proposal.